Store Refunds/Exchanges

*PLEASE NOTE, WE DO NOT ISSUE REFUNDS; ALL SALES ARE FINAL*


Salon Services

We do not offer refunds for salon services. If there is an issue with your style due to a stylist error, we will do our best to resolve the issue. If you have an issue to be resolved, it must be submitted via contact form within 24 hours after the service was provided.

 

Apparel

We will only accept an exchange for a different size, ONLY if items show no signs of wear/alterations. Customers can exchange unworn, un-damaged, un-used items with original tags with 14 days of their receipt. No exchange can take place without a receipt!!!


Please note the following items are final sale and cannot be returned or exchanged.

Due to COVID-19 and for sanitation reasons, we do not accept returns or exchanges for all other items, (including but not limited to):

  • underwear, intimate apparel, lingerie, bras, panties, shapewear, bodysuits

  • bathing suits, swimsuits, bikini tops, bikini bottoms, bikini sets

  • Jewelry 

  • face masks

  • gift cards and all items marked Final Sale.

  • Bundles/Closures/Frontals
  • Cosmetics
  • bonnets/satin wraps

 

Submit Request

Please submit contact form with order # and best describe issue to be reviewed and resolved.